Responsible gambling

(last updated 03.07.2026)

The Company named Kryztral Ltd, registration number 2026-00016, a company registered at Unit 1, La Place Creole Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia, provides its clients with a diverse and high-quality selection of online games and entertainment. Prioritizing player well-being, we actively promote responsible gambling practices.

Unless stated otherwise, all references to "we," "us," and "our" in these Terms refer to the Company, while "user", "you," and "your" refer to the individual using our Website and agreeing to this Policy.

The purpose of the responsible gambling policy of the Company is to minimize the negative consequences of gambling. The key task of this policy is to ensure that appropriate measures are taken promptly to encourage responsible gambling among our clients.

Each of our clients can choose the type of entertainment they want without extra costs and receive the best service. All the choices we offer are completely safe, as the main principles of The Company are honesty, reliability, and security. We will do our best to avoid even the slightest problems that may arise during the betting process.

Online casino gambling is primarily intended for entertainment. However, some players may struggle with maintaining control over their gaming habits. Before engaging in gambling, it is essential to recognize that it should not be viewed as a source of income or a way to settle debts. Monitoring both the time and money spent in online casinos daily can help maintain a balanced approach.

Committed to fairness and responsible gaming, the Company upholds a responsible gambling policy to ensure a safe and mindful experience for its players.

Our responsible gaming policy ensures that:

There are no players under the age of 18 in the game.
There are no illegal players on our website.
Our software is fair in all our games.
You can leave the game at any time if you feel that gambling is affecting you negatively.

Client security

The Company prioritizes the safety of its clients by enforcing strict player protection measures. This includes prohibiting individuals under the age of 18 from gambling and ensuring the privacy and security of player data and payment information through secure storage and processing protocols.

Gaming Management Options

To ensure responsible gaming, we offer the following management options:

Deposit Limit – Customers can set a maximum deposit limit over a specified time period to control their spending.
Loss Limit – Customers can set a cumulative loss limit over a given time period to prevent excessive losses.

Adjustments to Limits

Decreasing Limits: If a customer requests to lower an existing limit, the change will be implemented as soon as reasonably practicable, considering the circumstances and timing of the request.

Increasing Limits: If a customer requests to increase a limit, the change will only take effect after a 24-hour cooling-off period to ensure responsible decision-making.

Basic rules for responsible gaming

By adhering to the following guidelines, you can enjoy your gaming experience while protecting your mental health:

Play only when you are relaxed and focused.
Set a monthly gaming budget in advance.
Establish a fixed maximum limit for your play.
Set a target for maximum winnings and stop playing once you reach that amount.
Decide in advance how much you are willing to lose and stick to it.
Avoid playing when you are under the influence of alcohol or drugs.

Client's personal responsibility

The core principle of the Company’s responsible gambling policy is that all decisions regarding game continuation and bet amounts are made solely by the client. The most effective way to prevent gambling addiction is by adhering to responsible gambling rules and maintaining self-control over your gaming behavior. The Company acknowledges its responsibility to assist clients in making responsible decisions by offering a reliable and transparent selection of games.

2. Self-Exclusion Policy

2.1 We offer customers the option to self-exclude from our gaming platform for a specified period or permanently.

Request Processing: Self-exclusion requests are recorded and implemented as soon as practicable.
Restrictions During Exclusion: Once a self-exclusion request is processed, the customer will be prevented from making deposits or placing bets but will still be able to withdraw cleared account balances.
Permanent Exclusion: If a customer opts for permanent self-exclusion, any remaining account balance will be refunded.
Reactivation After Long-Term Exclusion: If the exclusion period is six months or longer, the customer must confirm their intention to resume gaming via a documented process before their account is reinstated.

2.2 Operator-Imposed Exclusion

In certain cases, we may impose exclusion on customers at our discretion or as a mandatory requirement:

A) Operator Discretionary Imposed Exclusion

We reserve the right to exclude a customer if:

There is a suspicion of cheating or collusion.
The customer exhibits inappropriate or improper behavior.
The customer shows signs of problem gambling (before full exclusion, we will direct them to our responsible gaming tools and resources).
The customer appears to be under the influence of alcohol or narcotics.

B) Operator Mandatory Imposed Exclusion

A customer must be excluded if:

There is clear evidence of cheating or collusion.
The customer is displaying threatening behavior.
The customer is a confirmed uncontrollable problem gambler.
The customer is proven to be under the influence of alcohol or narcotics.
The customer is found to be under the age of 18, in which case their account balance must be refunded.

All self-exclusion cases, including operator-imposed exclusions, will be reported to the Tobique Gaming Commission within 24 hours of taking effect.

Team actions and responsibilities

All team members share the responsibility of demonstrating awareness of Responsible Gaming practices and should know where to find additional resources. Their duties include:

Demonstrating awareness of Responsible Gaming practices (respond with Respect and Refer).
Attending Responsible Gambling training sessions.
Being able to refer clients to relevant information and support services.
Responding promptly to client requests for self-isolation.
Reporting any intoxicated clients attempting to gamble.
Recognizing and reporting signs of prolonged and intense gambling behavior.
Reporting any unattended children.
Refusing service to anyone suspected to be a minor.
Being familiar with the complaint resolution process.
Knowing where to obtain additional information.

Team members who are directly involved in gambling services must:

Attend Responsible Gambling training.
Be capable of referring customers to relevant information and support services.
Understand the possibility of self-isolation.
Report intoxicated customers attempting to gamble.
Recognize and report prolonged and intense gambling behavior.
Report any unattended children.
Refuse service to suspected minors.
Be familiar with the complaint resolution process.
Know where to find additional resources.

Gambling problem

If you think you are at risk of developing a gambling addiction, there are many specialist services and websites that can help you.

You can find a simple self-assessment test at:

Gamblock: www.gamblock.com
or
Betfilter: www.betfilter.com, that can help you determine if gaming is at risk of becoming a problem for you.

Additional Terms

The Company is committed to taking appropriate measures to prevent client addiction and provide the opportunity for players to self-isolate while using the Website.

The Company is obligated to provide a dedicated page on its Website with information on addiction prevention and the measures available to help clients monitor and control their online behavior.

If requested by the client, or if health issues arise, the Company will ensure that the client is prohibited from accessing any services on the website for either a limited or unlimited time.

If the Company detects any suspicious customer behavior, it will promptly contact the customer to assess whether exclusion is necessary, and if so, establish a time frame for such exclusion.